Add what you want to your cart, click the cart icon and follow the checkout steps. You enter your address and payment details, and a confirmation email arrives right after.

No. You can check out as a guest. An account just makes it faster next time and keeps your orders in one place.

Check your spam and promotions folders first, since automated emails often land there. If nothing shows up after an hour, write to contact@averonta.com with the name and address you used and we will confirm your order manually.

Write to contact@averonta.com as soon as you can. If the order has not been packed yet we can change the address, swap a product or cancel it. Once it is on its way we cannot make changes.

We cannot add items to an existing order. Place a second one and send us both order numbers. If neither has shipped we will try to send them together, though we cannot promise it.

Worldwide. Enter your address at checkout and you will see the options and costs for your country before you pay.

Our warehouse is in Asia. That is what keeps these prices this low, and it is also why delivery takes longer than a local shop.

Orders are packed in 1 to 2 business days and then take 10 to 20 business days to arrive. Counting from the day you order, plan on about three to five weeks. Business days means weekends and public holidays do not count.

Your package travels by air freight from Asia, clears customs in your country and is then handed to your local postal service. Each of those steps takes time. We would rather tell you the real timeline than promise a week and disappoint you.

Shipping is free on orders over $49. Below that, the cost depends on your country and is calculated at checkout before you pay.

Reach $49 in your cart, before taxes. The discount applies by itself at checkout, with no code to enter.

Every order ships with tracking. You get an email with the number and a link as soon as the package leaves our warehouse. If it has not arrived within 3 business days of ordering, check your spam folder and then write to us.

This is normal on this route. Tracking often goes quiet while a package waits for a flight or sits in customs, sometimes for a week or more, and then several updates appear at once. If there is no movement at all for 10 business days, write to us and we will open an investigation.

We recommend a street address. Some couriers do not deliver to PO boxes on international routes and the package is returned. If a street address is not an option, ask us before ordering.

You might. Because orders ship from Asia, many countries charge import duties or taxes on packages arriving from abroad. These are set by your own government, are not included in what you paid us, and we have no way to calculate or cover them. If they apply, the courier contacts you before delivering.

Search for your country import rules together with the words de minimis threshold, which is the value below which packages usually enter free. Most small accessory orders fall under it, but the rule differs by country and changes.

Yes, and it is the most common reason a delivery runs late. Inspections are outside our control and can add days or a couple of weeks. Our delivery estimate assumes normal clearance.

The package is returned to us or destroyed by the carrier. If it comes back we can refund the products, but not the original shipping. It is cheaper for everyone to check your local rules before ordering.

You have 30 days from delivery to request a return. Products must be unused, in their original packaging and in a condition we could sell again.

Write to contact@averonta.com with your order number and which products you want to send back. We reply with the return address and instructions. Please do not send anything before you hear from us, or we cannot track it or refund it.

You do, unless the product arrived damaged, faulty or incorrect. In those cases we cover everything.

Be honest with yourself about this before you post anything. Returns come back to our warehouse in Asia, and international return postage often costs more than a small accessory is worth. Ask your local courier for a quote first and write to us. On low value items we would rather find another solution than have you spend more than you get back.

No. Delivery was a service that was already provided. You get back the price of the returned products. If your order shipped free, nothing is deducted.

Once your return arrives and we have checked it, the refund is processed within 5 to 10 business days, back to the payment method you used. Your bank may take a few extra days to show it.

Not directly. Return the product following the steps above and place a new order for the one you want. That way you are not waiting on the return before the new item ships.

That one is on us. Write to contact@averonta.com within 48 hours of delivery with your order number and photos of the product and the packaging. We send a replacement or refund you in full, and you pay no shipping. Usually there is no need to send the item back.

Larger orders sometimes travel in more than one package and arrive on different days, so check your tracking emails first. If everything shows as delivered and something is still missing, send us your order number and a photo of what you received.

They keep working, but expect shorter runtimes. Solar lights charge less on short overcast days, so a light that runs eight hours in July may run three or four in December. In heavy snow we recommend storing them indoors.

Rechargeable batteries lose capacity over time, usually noticeably after two to three seasons of daily charging. Runtimes on our product pages are for a new battery in full sun or a full charge.

Check the water resistance rating on each product page. A product rated for rain is not the same as one that can sit submerged or survive a freeze. Anything with a battery lasts longer if you bring it in over winter.

Items meant for pool use are made for chlorinated water at normal levels. Rinse them with fresh water after a shock treatment, and do not leave anything sitting in concentrated chemicals.

Every product page lists the measurements. For covers and anything that has to fit your pool, measure it yourself rather than trusting the size the previous owner or installer told you. A cover that is slightly too big works; one that is too small does not.

Most items need nothing more than your hands and a few minutes. Where tools or batteries are required, it says so on the product page.

For some products, yes. Write to us with the product name and what broke and we will tell you whether we can send the part on its own.

All the options shown on the checkout page, including major credit and debit cards. You see the full list once you reach the payment step.

Yes. Payments go through the secure Shopify checkout over an encrypted connection. We never see or store your full card details.

Enter it in the discount box at checkout and click apply. The total drops before you confirm. One code per order, and codes cannot be added after an order is placed.

Check for extra spaces when pasting, and confirm it has not expired or that your order meets the minimum. If it still will not apply, write to us before completing the order.

Email contact@averonta.com. We answer within 1 to 2 business days, Monday to Friday. Messages sent over the weekend are picked up on Monday.

Your order number and a clear description of the problem. For anything damaged or incorrect, attach photos. It saves a round of back and forth and gets you sorted a day or two sooner.