We pack orders in 1 to 2 business days. Orders placed on a weekend or a public holiday start processing the next business day. You get a tracking email the moment the package leaves our warehouse.

Our warehouse is in Asia. That is what keeps these prices this low, and it is also why delivery takes longer than a local shop. We would rather be upfront about it than surprise you after you pay.

Worldwide. Enter your address at checkout and you will see the options and cost for your country before you pay.

Only while the order is being processed. Write to contact@averonta.com as soon as you notice the mistake. Once the package is in transit no courier will redirect it, and a wrong address means it comes back to us or is lost.

10 to 20 business days after the order ships. Add the 1 to 2 processing days and plan on roughly three to five weeks from the day you order.

Business days, so weekends and public holidays do not count. Fifteen business days is about three calendar weeks.

Your package flies from Asia, clears customs in your country, and is then handed to your local postal service for the final delivery. Each of those steps takes time and only the first one is under our control.

Reach $49 in your cart, before taxes. It applies by itself at checkout, with no code to enter. Under $49, shipping is calculated based on your country and order size.

No. We pack and hand over orders Monday to Friday. Anything ordered from Friday afternoon onwards goes out the following Monday.

Not at the moment. On this route the courier is only one part of the journey, and paying more for it would not shorten the customs or local delivery stages enough to be worth what it would cost you.

Yes, every order ships with tracking. You receive an email with the number and a link as soon as your package leaves our warehouse.

Check your spam and promotions folders first. If nothing appears within 3 business days of ordering, write to contact@averonta.com with your order number and we will send it directly.

This is normal here, not a warning sign. Tracking often goes quiet while a package waits for a flight or sits in customs, sometimes for a week or more, and then several updates appear at once. If there is no movement at all for 10 business days, write to us and we will open an investigation.

Also normal. Your package is handed from the international carrier to your national postal service for the last stage, and the number sometimes changes with it. The link in your email follows the whole journey.

You might. Packages arriving from abroad can be charged import duties or taxes set by your own government. These are not included in what you paid us, and we have no way to calculate or cover them. If they apply, the courier contacts you before delivering.

Search for your country name together with the words de minimis threshold, the value below which packages usually enter free of charge. Most small accessory orders fall under it, but the rule differs by country and changes.

Yes, and it is the most common reason a delivery runs late. Inspections are outside our control and can add anywhere from a few days to a couple of weeks.

The package is returned to us or destroyed by the carrier. If it comes back we can refund the products but not the shipping, and returns from customs take weeks. It is much cheaper to check your local rules before ordering.

Check with anyone else at the address, look for a delivery note, and ask your neighbours or building reception. Couriers sometimes scan a package as delivered a day before handing it over. If it has not appeared after 48 hours, write to us with your order number.

Send us your order number and we will open a claim with the courier. Investigations take a few business days. If the package is confirmed lost we send a replacement or refund you in full.

Write to contact@averonta.com within 48 hours of delivery with your order number and photos of the product and the box. We send a replacement or refund you in full, and you pay no shipping.

Larger orders sometimes travel in more than one package and arrive on different days, so check your tracking emails first. If everything shows as delivered and something is still missing, send us your order number and a photo of what arrived.